Castleton Service Charges can help you to become more transparent with your billing, to improve customer satisfaction and reassurance in your services. The solution can manage all types of charges ranging from standard, leaseholder specific, housing benefit ineligible, personal charges etc.
Castleton’s solution has been designed as a ‘stand-alone’ yet integrated service charge calculation system. It can interact with any external system, such as your housing management system and finance system. It has been specifically designed with the flexibility to manage property data to support any existing hierarchy and apportionment rules to simplify the calculation process and guarantee correct auditable outputs.
Estates are divided into groups of properties which are then assigned the appropriate service charge. Costs and charges can be also be assigned on an individual basis.
We have transformed and accelerated our service charge setting process which delivers a robust and transparent calculation of service charges.
Systems Accountant for Places for People Group
Castleton Service Charges has reduced processing time and errors and has smoothed the overall Service Charge process.
Head of Finance for Shoreline Housing Partnership
Places for People Homes is the property and neighbourhood management arm of The Places For People Group, which is responsible for 62,034 homes across England and Wales. The need Under their existing system, the service charges at Places for People Homes, were prepared using over 2,000 linked spreadsheets which were...