The Mobile Solution for Staff
The Castleton Agile Staff app will allow you to mobilise any system to a tablet or smart phone. The solution supports on-line and off-line working and will provide your field-based teams with all of the information they need at their fingertips.
The Agile Staff app consists of several modules and functionality including Electronic Document Management, SharePoint, Drag and drop from creation, secure Network Shares, Photo and Video capture, plus a CRM module.
The Mobile Solution for your Customers
The Castleton Agile Customer app allows you to empower tenants by providing instant self-service access to information via IOS, Android and Windows tablets, and smart phones. Your customers can log a repair, pay their rent, view statements and view their full account history.
When used in conjunction with the form module, customer facing forms can be published for a range of services. On completion of a form tasks can be automated to trigger workflows, send email notifications or raise cases seamlessly.
Scottish Borders Housing Association’s customers can now gaining instantly accessible, 24/7 self-service thanks to the Agile Customer app.
“The launch of MySBHA is part of our commitment to ensuring that we continue to offer accessible services for all. Empowering our Tenants to carry out simple transactions through self-service will free up time for our teams, allowing us to spend more time helping people who have more complex queries or needs.”
“Along with our CRM system which enables us to track the customer journey and diagnose issues more accurately, and our Agile working solutions which maximise efficiency by allowing our Teams to tap into our systems while out and about with our Tenants in the areas we serve, we are modernising the way we work and transforming how it feels to interact with SBHA.”
Julia Mulloy, Chief Executive at SBHA
For our community housing officers who regularly have to prepare and more importantly print documents in preparation for a visit, feedback suggests that this solution will save between 60-90 minutes day per officer.